School Fees

1. Students considered to be eligible for a refund should complete a refund request form, available from Student Services, explaining the reason for requesting a refund. We aim to respond within 7 working days and, if appropriate we aim to send a refund within 30 working days. 

 1.2 Students who withdraw prior to the start of the course must inform the School in writing in order to receive a refund. Students who withdraw after the start of a course may receive a refund following consultation with the Principal. If a refund is granted, this will not include the College registration fee. 

1.3 The following examples are considered to be exceptional circumstances and will automatically entitle a student to a complete refund: If a course is cancelled or closed prematurely by the School; If there is an enrolment error on the part of the College, for example the School has incorrectly enrolled a student onto a course or charged incorrect fees;

Students are entitled to a partial refund of their course fees (proportional to the weeks not attended) if they have to withdraw from the course due to serious medical reasons (a medical certificate will be required as evidence);  

Student provides written notification of a change in circumstances prior to the start of the course (refund less school administration fee); 

1.4 The following circumstances are not exceptional circumstances and do not automatically entitle a student to a refund:  student moves out of the area;  student moves employment;  student changes their mind after the start of a course;  student who is excluded from the College, will not be entitled to any refund of registration fees and/or possibly refund of any course fees. (Exclusion due to indiscipline cases) Students wishing to challenge or appeal the decision made about a refund, should do so in writing addressed to the Principal.

1.5 If a student enrols onto, and pays tuition fees for a course that is lately sponsored by a Funding Agency, the paid tuition fees will be refunded provided issuance of the payment receipt. Refunds must be requested by the student via the MLTC refund request form. 

1.6 Occasionally there may be instances when students are not satisfied with the quality, level of service or the advice and guidance provided by the School. If this is the case students must submit a written complaint to the College detailing the reasons for your dissatisfaction linked to your refund request. Refund amount will be decided by the number of weeks of the Term. 8% of the fees will be deducted per week. 

1.7 The School has a separate Complaints Procedure and complaints should be submitted in writing (letter or complaints form) to the Principal. 

1.8 The complaint and refund request will be investigated in line with the School Complain Procedure and you will be informed of the outcome of the investigation within 10 working days of the School receiving your complaint. 

1.9 If we substantiate your claim, you will receive a refund as appropriate. If your claim is not substantiated, you will not be entitled to a refund. 

1.10 Payments will only be made to students by cheque. Where a student does not have a bank account a student’s refund may be made to a third party provided: 

a. The Student provides the School with a letter of authority from parents or guardians; 

b. The Third Party provides a recognised form of identification with the authorisation letter from the student and parents; Where the refund in question is below $50 the School may, subject to available resources and volume of requests, allow a cash refund.